Computer accessories, electronic gadgets, jewelry, watches and more

General Return Policy

You may return merchandise purchased from plaza7.com for a refund or a replacement, provided that the procedures and requirements referred to in our return policy are followed. All product returns require a return authorization number (RA). A RA number must be issued within 14 calendar days after the date of Delivery; it will be valid for 14 calendar days after it is issued.
Products that are returned to BuyersEdge with a missing, damaged or altered serial number will be refused RMA service and returned to you.

Canceling an Order Before Checking Out

You can cancel the order process at any time and do not have to delete items form your shopping cart.

Refunds:

A Restock fee of 25 percent will apply to the value of all merchandise returned for a refund. If you are returning a product with the intention of purchasing different merchandise, the processing fee will still apply. We will only refund the value of the merchandise returned, not the shipping charge.

Exchange:

If you purchased a product from plaza7.com that you wish to exchange for an alternative, you can return the item for a refund and simply place a new order for the item you desire. We do not apply a refund credit to your new purchase.

Defective items:

An item that was discovered to be defective upon receipt can be replaced with the same model only. You may also return a defective item for a refund, however a 10 percent processing fee will apply. The processing fee will only be applied if you choose to return the item for a refund. We will certainly replace an item that was defective prior to receipt, without a restocking fee.

Damaged items:

All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact us immediately. We must be informed of all shipping related claims within 24 hrs after the date of receipt. We do not issue refunds for returns of damaged merchandise. An item that was discovered damaged upon receipt will be replaced with the same model only. Upon delivery, it is the consumer's sole responsibility to inspect the products to insure that it is not physically damaged.
DO NOT SIGN the delivery manifest until you have inspected the products. Once you sign for the item, you are signing acceptance of the product "physically as is" and CANNOT refute the charges for a physically damaged unit from that point forward. If the merchandise is damaged, please make a notation on the delivery manifest, and have the delivery person sign as a witness to the damage.

Refused Packages:

If you are refusing the delivery of a package and it is not damaged, you are responsible for the shipping, handling, and insurance charges for the delivery BOTH WAYS. Please note that a refund will be issued for the cost of the product only. You will NOT be reimbursed for the shipping, handling, and insurance charges. If refused by recipient the cost of return shipping will automatically be deducted from the amount being refunded and or applied to the exchange price, proof of cost of shipping may be supplied at the customer's request.

Return shipping:

Return shipping cost (the cost to send an item back to our store) is like or comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost. If an item you received is defective, we will certainly replace the item with a new one, however we do not cover or reimburse the shipping cost for returning defective merchandise back to our store. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.

Product Does Not Meet Your Needs:

If you receive merchandise that does not meet your needs please contact our customer service department within 48 hours of receipt. Please remember that shipping and handling charges to and from our warehouse are not refundable and all returns are subject to a 25% restocking fee. Returned products must be in brand new condition with all packaging, product literature, and blank warranty cards enclosed in the exact condition in which you received them.